All sales are final.

If something is not right with your order, email care@raininsans.com within 10 days of delivery with your order number and a few lines on the issue. We look at every request individually; any exchange, store credit or refund is at our discretion, and our decision is final.

Faulty or incorrect items are always resolved: if a piece arrives damaged, defective or different from what you ordered, tell us within 10 days of delivery with photos and we will replace it or refund you in full, including shipping.

Pieces sent back must be unworn, unwashed and in their original packaging with all tags attached. Please do not send anything back before we confirm by email.